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The Engaging Employees Conference – Optimising Performance Programme Featuring 32 Practitioners Speaking In 1 Day!

Power Lasting, World-Class Engagement With Proven Bottom-Line Impact & Value: High-Impact, Sustained & Performance-Boosting Employee Engagement Strategies

Cut Through With Next-Level Communications, Leadership & Culture Change Strategies & Harness The Latest Technologies, Tools, Digital & Social Advances

A One-Day, Practitioner-Led Conference & Networking Event, 29th November 2018, Amba Hotel Marble Arch, London

08.30 Registration & Coffee, Objective Setting

09.00 GIC Welcome, Interactive Voting Introduction & Chair’s Opening Remarks

Paul Eastwood
Culture Director
Virgin Money

Arlene Amitirigala
Head of Engagement & Employee Communications Europe & GB


09.20 Powerful Strategies To Increase Staff Engagement & Maintain Long-Term Impact & Performance

  • From building a strategy to executing and embedding the plan: what are the secrets to increasing and sustaining colleague engagement?
  • Insights into how staff want to be engaged and communicated with to deliver effective, colleague-centric engagement activities with long-term success
  • Creating impactful campaigns to win support, achieve high engagement levels and improve employee performance and retention
  • Best-practice advice on building an effective network of engagement champions to bring colleagues together and support your goals

Jessica Latimer
Head of Internal Communications


09.40 Deliver Consistent, Impactful Messages & Win Long-Term Engagement In The Always-On Digital Era

  • Future-proofing internal communications: face-to-face, email, intranet, social networks, apps…what is the way forward?
  • Overcoming the pitfalls of communicating stand-out, consistent business messages with the right channel choice, at the right time, in the right way to reach and engage a diverse internal audience
  • Think outside the box! Creative approaches and innovative techniques to cut through the noise with engaging internal communications

Tor Goldfield
Director of Internal Communications
Expedia Group Lodging Partner Services


10.00 Take Advantage Of The Latest Tools, Technologies, Digital & Social Developments To Optimise & Future- Proof Engagement & Communications Strategies

  • Reaching colleagues in 2019 and beyond: how can we take advantage of new trends, technologies and digital advances to bring staff together and sustain greater engagement?
  • Lessons learned around optimising new internal social platforms, apps and intranet strategies to ensure colleagues are using and engaging with the content
  • Optimising new internal social platform, apps and intranet strategies to ensure colleagues are engaging with content

Tanya Burak
Director, Internal Communications


10.20 Morning Refreshments With Informal Networking


10.50 From Board Level To Middle Managers; Inspiring & Enabling Leaders To Maximise Colleague Engagement With Positive, Impactful Tools, Mindsets & Behaviours

  • How can we work with leaders to highlight the importance of employee engagement and ensure their positive attitudes and behaviours cascade through the organisation?
  • Ensure you have the best leaders in place, enabled with the right tools, skills and understanding to drive staff motivation and performance
  • Top tips for upskilling managers to deliver key business messages and connect colleagues with organisational strategy and values


11.10 Using Better, More Innovative Employee Insight To Drive Improved Performance

Ghassan Karian
Managing Partner
Karian & Box


11.40 Best-Practice Advice & Lessons Learnt On Creating & Supporting True Leaders & Engagement Champions To Promote Business-Wide Colleague Engagement

Hear how the panellists have inspired senior leadership, middle managers and colleague engagement champions to power real, performance-boosting engagement, at all levels of the organisation

Ben Dale
UK Head of HR

Sarah Hood
People Engagement Lead

Caroline Beardall
Director of Organisational Effectiveness
NHS Improvement

John Townsend
Head of Internal Communications
Unicef UK

Simon Connolly
Talent Manager
Zurich UK

Sameer Pathak
Head of Internal Communications & Engagement
Blue Cross

Carl Clarke
HR Director – Group Functions


12.10 Successfully Reach Employees Business-Wide, Build Engagement & Embed Company Messages & Values

  • Today’s workforce is constantly changing – with flexible working, global teams and remote staff, how can we break down barriers to ensure we are reaching everyone?
  • How do out-of-office colleagues want to connect with the business and how to build engagement strategies which will make a difference
  • Innovative methods for getting your key messages across and making them stick to help disconnected employees feel engaged and involved in the business strategy and values

Sarah Hood
People Engagement Lead


12.30 Best-Practice Breakout Session

A) Growing & Retaining Talent

Simon Connolly
Talent Manager

B) Engaging Millennials

Shahzad Ansari
Professor of Strategy & Innovation
University of Cambridge

C) Change, Disruption & Uncertainty

Sarah Cowley
Director, Internal & Change Communications
King’s College London

12.55 Lunch & Informal Networking For Delegates, Speakers & Partners


13.25 Informal Peer-To-Peer Discussions

A) Remote Workers

Katie O’Sullivan
Senior Recruitment Manager
Mitchells & Butlers PLC

B) Global Teams

Anoushka Norda
Senior Manager, Global Digital Communications

C) Front-Line Colleagues

Simon Yates
Director of Internal Communications, Europe
Marriott International

D) Social Networks

Mike Collins
Sr. Digital Learning | LX | UX Specialist
River Island

E) Face-to-Face

David Cooke
Head of Senior Leadership & Corporate Centre
Home Office

F) Intranet

Julian Simpson
Head of Internal Communications

G) Designing Tools & Techniques For Employee Experience

Suzy Jearum
Associate Director Continuous Improvement & Integration
Coca-Cola European Partners

13.55 Afternoon Chairperson’s Remarks

Sebastian Hearmon
Internal Communications Consultant, Employee Experience



14.00 Top Measurement Techniques To Identify Actionable Employee Insights, Achieve Your Goals & Drive Engagement Now & In The Future

  • Goodbye to the annual survey? New opportunities for accurate, timely employee feedback and engagement data to inform future strategies
  • Digging deeper into engagement scores – do they match the message from the ground? Ensuring we have real, honest feedback to understand how engaged colleagues are, and why
  • So what? Beyond simply gathering the data, action employee insights to continue to drive top and bottom-line performance in the long-term

Alex Nelson
Senior Employee, Experience Manager
Marks & Spencer


14.20 Prove Business Benefits Of Employee Engagement With Relevant, Effective Measurement Tools & Methods To Win Senior Buy-In

  • Effective techniques for connecting employee engagement to bottom-line results to demonstrate the importance of engagement strategies
  • Proven methods for tracking the commercial value of engagement in terms of improved performance, productivity and retention
  • Tap into the numbers the board will pay attention to and secure continued senior buy-in with the relevant metrics to prove that engagement is essential, not just a ‘nice-to-have’

Nicky Taylor
Head of Leadership & Talent Development
Tulip LTD


14.40 Proven Strategies For Shifting Mindsets & Engaging & Motivating Colleagues To Drive Successful Change & Truly Embed Positive Organisational Cultures

  • The key building blocks needed to drive effective culture change and engage employees on the journey to positive organisational culture
  • Influencing employees to adopt new ways of thinking and align their behaviours with the company identity, values and objectives
  • Coming out on the other side of large-scale change: from mergers and acquisitions to redundancy programmes and digital transformation, what does it take to retain employees during turbulent times?
  • Harnessing effective tools and techniques to convey your messaging in the right way, reconnect with disengaged employees and rebuild the organisational culture following difficult change programmes

Kate Byrne
Internal Communications & Inclusion Lead

Kim Atherton
Chief People Officer
OVO Energy

Ben Hutchinson
Head of Business Change
Thales UK

Julie Gibson
Change/Programmes Director
Brakes Group

Simon Curran
Employee Engagement Lead
Lloyd’s Banking Group

15.10 Bonus Session; Reserved For Exclusive Partner Speaker. Can You Help Engagement Professionals Boost Performance? For more information on how to get involved, please call +44 (0)20 3479 2299 or email:


15.40 Afternoon Refreshment Break With Informal Networking


16.10 Tailored Approaches For Engaging Diverse Workforces & Promoting & Supporting Colleague Wellbeing

How can colleague engagement teams work best to support the wellbeing of employees from a diverse range of backgrounds? What is best practice when it comes to awareness-raising and training to ensure the company is living by its positive values as well as supporting and encouraging colleagues to proactively look after their wellbeing?

Nick Davison
Head of Health Services
John Lewis


16.30 Overcome Challenges Of Limited Time & Resources With Impactful, Cost-Effective Engagement Strategies

Phil Pringle
Head of Insight & Engagement

16.50 Chair’s Closing Remarks


17.00 Official Close Of Conference