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35 Practitioners Speaking In 1 Day | Engaging Employees Conference – Optimising Performance Programme

Boost Organisational Performance & The Bottom Line With Impactful, People-Centric, Value-Driven Employee Engagement Strategies: Power Long-Term Engagement • Inspire During Periods Of Change • Empower Leaders • Leverage New Tech & Digital Channels • Resonate With Diverse Demographics • Attract Top Talent, Celebrate Success & Reward Achievement • Embed Positive Cultures • Demonstrate Bottom-Line Value & ROI To Win Buy-In

A Practitioner-Led, One-Day Conference & Networking Event, 28th November 2019, One America Square, London

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Co-Chairs’ Opening Remarks

Duncan Young
Director of Business Communications
Royal Bank of Scotland



Tam Sandeman
VP Global & Corporate Internal Engagement

Engagement & Buy-In

09.20 Generate Genuine Employee Engagement By Really Understanding Employee Needs, Desires & Sticking Points To Drive A Better Culture & Boost Performance

  • Every employee counts! Top tips to establish a line of sight between individual roles and the company’s collective vision to build employee purpose and commitment
  • Advanced strategies behind localising and humanising your communications to better connect with colleagues
  • Successful approaches to turning employees into authentic brand advocates and enabling them to share content they’re interested in
  • As new, automated technologies are introduced into the workplace, how can you organise and motivate your teams to deliver satisfying experiences to your customers without losing that personal touch?

Kim Atherton
Chief People Officer
OVO Energy

Engaging Through Change | Panel Discussion & Q&A

09.40 Engage Employees Through Difficult Periods Of Business Transformation & Inspire Resilience & Success Despite The Impact Of External Factors

  • Do more than just firefight! Inspire your employees to excite them about the future, despite ongoing challenges
  • How is the changing political climate affecting businesses?
  • Identify and hone in on the “what’s in it for me?” factor for your employees to better alleviate their concerns and mitigate feelings of change fatigue
  • Advice on increasing transparency and making the business processes decisions as clear as possible to your employees

Jennifer Thomas
Head of Internal 
Comms, Experience & Sustainability
Direct Line Group



Nicholas Coyne
HR Director, Technology
Paddy Power Betfair



Sarah McPake
Engagement, Senior Manager



Michelle Clark
Head of Employee Experience
GTR (Govia Thameslink Railway)



Áine Murphy
Head of Internal 
Communications & Engagement



Justin Hyde
Workplace Culture Lead

Case Study

10.10 Using Better, More Innovative Employee Insight To Drive Improved Performance

Ghassan Karian
Karian and Box

Engage Different Demographics

10.30 Identifying & Applying Approaches Which Resonate With Different Demographics To Appeal To An Increasingly Diverse Workforce

  • Plugging the generation gap! Understanding what motivates younger employees and managing your high-potential millennials and gen-z to boost loyalty and retention
  • Where are people finding success with engaging younger people? Is technology the way forward over face-to-face engagement?
  • What does good diversity and inclusion look like in practice, and how can we ensure it is properly embedded across all working practices?
  • Employees aren’t a homogenous entity, but how can organisations smartly address that fact without tailoring absolutely everything

Tom Rainsford
Marketing Director
Beavertown Brewery

10.50 Morning Refreshment Break With Informal Networking

Digital Engagement | Panel Discussion & Q&A

11.20 Win Over Employees With Digital & Social Channels & Innovative Technologies To Increase Engagement, Boost Efficiencies & Drive Results

  • How can steadfast, long-established companies make themselves more relevant, adaptable and agile in an increasingly fast-paced world?
  • Steps to decrease the likelihood of new tools and technologies being ignored or employees being scared of anti-adoption
  • Do we need to flash the cash? Can we get employees fully engaged with the technologies and tools already available to us?
  • A look to the emerging digital trends in communication: which of the frontrunners are likely to stick and could make a difference?

Alyson Davis
Colleague Engagement & Communications Manager
Boots UK



Svea Milena Schröder
Global Communications Business Partner
Imperial Brands



Dominic Carey
Colleague Engagement & Experience Manager
Great Western Railway



Suzanne Roddie
Vice President, People Experience
Virgin Atlantic


11.45 Creating An Agile Culture During Times Of Change

  • Ensuring employee alignment
  • Building commitment to act
  • Involving everyone in the change process

Andrew Cocks
Assessment Psychologist


12.05 Craft A Culture Of Two-Way Communication & To Build Mutual Trust & Boost Employee Engagement

  • Nurture a culture of inclusivity and bridge the gap between head office and the front line to combat toxic feelings of “them versus us”
  • Create watertight listening strategies which build a positive culture and improve the experience, efficiency and effectiveness of your employees
  • Establish a two-way flow of communication between management and workers to give everybody a voice and demonstrate that everyone’s input influences decision-making
  • How can you build a culture and make it stick across multiple geographical locations and other countries?

Helen Schick
Head of Organisational Development & Engagement
Alzheimer’s Society

Leaders & Managers | Double Perspective

12.25 Inspire Leaders & Managers To Buy Into Your Engagement Initiatives & Position Them As Role Models & Entrusted Change Agents

  • Motivate your leaders and managers to get them playing an active role in pushing your narratives and championing engagement
  • Don’t operate in a vacuum! How can organisations harness the skills of their top people and natural leaders to roll out employee feedback-based improvements?
  • Supporting your leaders to deal with issues around health and wellbeing in the workplace, for themselves and those in their care
  • When senior employees have so much on their plates already, how can we invigorate them to drive engagement and inspire them by proving the benefits of their involvement?

12.25 Perspective One
Mat Davies
HR Director
Addison Lee Group



12.45 Perspective One
Gerard Penning
EVP HR, Downstream
Shell International Petroleum Company Ltd

Informal Peer-To-Peer Discussions

A) Upskilling & Personal Development

Helen Chown
Senior Communications Manager



B) Engaging Stakeholders

Nicholas Coyne
HR Director, Technology
Paddy Power Betfair



C) Are Your Leaders Great Influencers?

Ghassan Karian
Karian and Box



14.05 Afternoon Chairs’ Opening Remarks

Paul Downey
Head of Internal Communications & Engagement
Moneysupermarket Group


Nathan Jordan
People Development Partner

Measuring Engagement | Panel Discussion & Q&A

14.15 Harness New & Innovative Methods To Measure Employee Engagement & Demonstrate The ROI Of Your Communication Strategies

  • A measured approach to measurement: top tips to cut costs and avoid excessive spending on surveys and action plans every year
  • What’s the ROI on one-off live, immersive events versus traditional comms like email, social media and face-to-face? Do the benefits justify the difference in cost?
  • Measure at leisure! Leverage better people data to identify correlations and patterns and help leaders make more accurate and informed business decisions
  • What’s the next step once you’ve gathered employee feedback? Cutting down and communicating the expected timeframes to implement improvements

Andrew Lawson
Head of HR
Shakespeare’s Globe


Amanda Hamer
Pharmaceutical Supply Chain Communications Operations Manager

Valerie Hughes-D’Aeth
Chief HR Officer

Sadhana Bhide
Vice President - Head of Barclays Global Alumni Programme

Attraction & Retention

14.45 Attract Top Talent & Keep Your Workforce Loyal & Engaged Throughout Their Employee Life Cycle

  • Win the war for talent! Are you doing enough to ensure that your organisation is a good place to work in order to attract the right people, as well as keep them happy in the long run?
  • Implement pre-hiring excellence into your employee journey to get your employees excited about working for you before they’ve even signed their contract
  • What does good engagement mean for employees? Ensuring you’re delivering pivotal messages and touchpoints to them at the right times throughout their employee life cycle

Paul Gilliam
HR Director UK & Ireland



Case Study

Engaging Intranet Success Story With Interact

Nigel Williams, Head of Customer Insight, Interact

15.35 Afternoon Refreshment Break With Informal Networking


16.05 Harness Innovative Technologies, Channels & Approaches To Reach & Engage Remote Workers In Your Business Strategy & Culture

  • With a growing emergence of remote and homebased workers, how can you make sure you’re keeping them informed?
  • Leverage innovative technologies and channels to engage remote workers, all whilst retaining the human touch and without leaning too heavily on technology as an enabler
  • Improve ongoing comms strategies with better insights into the day-to-day challenges faced by remote workers that might make them less responsive and receptive to your messages
  • Bolster team cohesion despite geographical barriers and guarantee that your virtual teams are as dynamic as face-to-face teams with more regular contact

Caroline Chivers
Head of Internal Communications & Engagement
Marie Curie

Health & Wellbeing | Panel Discussion & Q&A

16.20 Implement & Keep Health & Wellbeing On Your Organisation’s Agenda & Empower Your Staff To Come Forward & Discuss Workplace Anxieties

  • Putting measures in place is one thing, but how do we empower employees to actually engage with them? What channels and approaches are businesses using to successfully open up these crucial
  • Drum up awareness and conversations around health and wellbeing and ensure it remains a continued topic of discussion
  • Advice on gaining buy-in from leaders and managers and supporting those managers to assist employees on a local level, as well as developing their abilities to spot signs of anxiety
  • How can you communicate wellbeing on a regular basis without fatiguing people or applying too much pressure?

Richard Stanbury
Head of Employee Relations
Direct Line Group



Jane Arlow
Group Reward Director
Nomad Foods



Arlene Amitirigala
Head of Engagement & Employee Communications, Europe



Vilma Nikolaidou
Associate Director HR (People Strategy)
University of the Arts London



Carol Brown
Communication & Engagement
Studio Retail Limited

Janou Biermans
HR VP Mars Food Europe & Russia


16.50 Implement Diversity & Inclusion Into Your Organisation To Attract Better Talent, Boost Engagement & Minimise Staff Turnover

  • It’s all well and good just saying it, but how can organisations properly ingrain diversity and inclusion into their working practices and allow it to naturally grow within the company culture?
  • What are the simplest steps to ensure employees feel like they belong in an organisation?
  • We’re all on the same path! How can you create allies and visible role models to support inclusion throughout the organisation?
  • How can you pre-empt potential employee needs and make their journey easier?
  • The triumphs and hurdles when uniting different staff networks

Sneh Sidhu-Barker, People Partner, Rolls-Royce

Rewards & Recognition

17.10 Innovative Approaches To Rewarding Exemplary Employee Behaviours To Boost Engagement, Without Breaking The Bank

  • How can non-HR functions recognise and reward their people without having to jump through hoops, and how can comms professionals support them?
  • Innovative methods to reward your employees other than through monetary gifts
  • Avoid overlooking the vast majority of day-to-day good work to only reward exceptional, less common achievements

Dominic Carey
Colleague Engagement & Experience Manager
Great Western Railway



17.30 Chairs’ Closing Remarks

17.40 Official Close Of Main Day Conference